Zoom and Webex - Aloe Integration Overview

With both Zoom and Aloe, each time you complete a recorded meeting in Zoom, Aloe will automatically:

  • Create a Note
  • Store the recording
  • Diarize the audio (identify speakers)
  • Generate an audio transcript
  • Extract action items
  • Tag each Note with contacts, companies, and opportunities
  • Send the Note to the Salesforce.com or HubSpot CRM, if you use a CRM

Aloe increases CRM utilization 10x, because professionals no longer avoid updating the CRM after meetings and calls since Aloe does it automatically.

Installation

  1. To get started with Aloe, create an Aloe account https://app.aloe.ai
  2.  Aloe.ai integrates with all paid Zoom and Cisco Webex Meeting accounts. Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. 
  3. Configuring Aloe to connect to work with Zoom and Webex is easy. First, open Aloe Settings page. Then, find the section titled,  “Add a New Conferencing Integration”. Lastly, click the Zoom or Webex logo to establish the connection.
  4. If you have both Zoom and Webex accounts, Aloe supports connections to both services at the same time.

While the connection is being established, you will see an orange button indicating this state. Once the connection is properly configured, the button turns green and indicates the state as “Connection Healthy”. This process should only take a few seconds (you'll need to refresh the browser or click out of Settings and back again in the app to see if the color change). Please read our Installation Troubleshooting section below, if the button remains orange or the app hangs. 

4.  Make sure you have cloud recording enabled (https://support.zoom.us/hc/en-us/articles/203741855-Cloud-Recording)  in Zoom or Webex https://help.webex.com/en-us/n62735y/Record-a-Cisco-Webex-Meeting by default for all your meetings or just for the meetings that you want Aloe to store and transcribe for you.

5. After each meeting is over, Aloe will fetch the audio and video for each meeting and store it in an existing Aloe note for the meeting or a new note if one wasn't created yet. Then, Aloe will transcribe the audio. This process takes approximately 1 hour after the meeting is over to complete. The processing time is based on the duration of the recorded meeting.

Support 

 

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